Terms of Service

You may use the Service only if you can lawfully enter into these Terms and your use is permitted under applicable law.

If you use Instara on behalf of an organization, you represent that you are authorized to accept these Terms for that organization and that the organization is responsible for your use of the Service.

You are responsible for activity performed through your account and for maintaining the security of the authentication methods connected to it.

You must provide accurate account information and must not impersonate another person or organization.

You may not create or control multiple accounts for the purpose of evading plan limits, quotas, rate limits, enforcement actions, payment obligations, or other restrictions.

Notify Instara at support@instara.app if you believe your account has been compromised.

Instara provides managed hosting for static websites and static assets. The Service may include ZIP uploads, deployments, deployment history, rollback, default site addresses, custom domains, usage tracking, and resource quotas.

Instara is not a general-purpose server runtime. Software that requires PHP, a continuously running application server, arbitrary background processes, or unsupported server-side execution may not function on the Service.

The Service is not designed for life-critical, emergency, safety-critical, or other uses where failure or unavailability could reasonably be expected to cause death, personal injury, or severe physical or environmental harm.

You retain ownership of the files, code, text, images, media, and other material you upload or deploy through Instara ("User Content").

You grant Instara a limited, non-exclusive license to host, store, copy, process, transmit, cache, reproduce, and display User Content only as reasonably necessary to operate, secure, support, and provide the Service.

You represent that you have all rights, permissions, and lawful bases required to upload, process, and publish User Content, including content made available through a custom domain.

You are responsible for the legality, accuracy, security, and consequences of User Content and for maintaining independent copies of content you need to preserve.

If your website collects or processes information about visitors through scripts, forms, analytics, advertising, third-party services, or other mechanisms, you are responsible for that collection and processing.

You are responsible for providing any privacy notice, consent mechanism, terms, disclosures, or other compliance measures required for your website and for the third-party tools you choose to embed or use.

You must not use Instara as a way to unlawfully collect sensitive, confidential, financial, health, authentication, or other protected information.

You may not use Instara to violate law, infringe the rights of others, compromise security, or materially interfere with the Service.

Prohibited activity includes, without limitation:

• hosting malware, ransomware, malicious scripts, exploit kits, cryptojacking code, or content intended to compromise devices or accounts;
• phishing, credential theft, impersonation, fraud, scams, or deceptive collection of sensitive information;
• distributing unlawful content or content you do not have the right to publish;
• using the Service to facilitate spam, abuse, denial-of-service activity, automated attacks, scraping that violates applicable restrictions, or unauthorized access;
• circumventing quotas, rate limits, upload validation, domain verification, payment controls, security controls, or technical restrictions;
• using multiple accounts, domains, or other methods to obtain resources beyond the limits intended for your plan;
• using excessive resources in a way that degrades the Service, creates disproportionate operational cost, or places other users at risk;
• reselling, sublicensing, white-labeling, or commercially redistributing the Service unless your plan expressly permits it or Instara has agreed in writing; or
• using Instara in a manner that exposes third-party personal, confidential, or regulated data without appropriate authority and safeguards.

Your plan may include limits for sites, storage, bandwidth, deployment size, ZIP uploads, individual files, deployment history, retention, visits, domains, or other resources. The limits shown for your current plan in the Service form part of your permitted usage.

Instara may reject uploads, throttle requests, restrict public delivery, pause operations, disable a site, restrict new deployments, or require a plan change when an account reaches or exceeds an applicable limit.

Instara may take immediate protective action, including temporary traffic blocking or site suspension, when traffic spikes, attacks, abuse, automated activity, or abnormal usage create a material security risk, reliability risk, or disproportionate infrastructure cost. Instara is not obligated to continue serving traffic that materially exceeds the intended limits of a plan.

Unless a paid overage feature is explicitly offered and accepted, exceeding a quota does not create a right to unlimited continued service and does not require Instara to absorb excess usage costs.

Plan limits and feature availability may change over time. Material changes will be reflected in the Service or relevant plan information.

Each deployment may create a stored version of your site. Deployment history and retention depend on the features and limits associated with your plan.

Old deployments may be removed when retention limits are reached, when you delete them, when a site or account is deleted, or when removal is required for security, legal, operational, capacity, or abuse-prevention reasons.

You are responsible for maintaining your own source files and backups. Instara deployment history is not a source-control system, archive service, or guaranteed backup service.

Instara does not guarantee that deleted, expired, corrupted, or otherwise unavailable content can be recovered.

You may connect a domain only when you have the legal right and technical authority to use it. Instara may require domain ownership or DNS verification before activating a custom domain.

You are responsible for domain registration, renewal, DNS configuration outside Instara, and any third-party fees charged by your registrar or DNS provider.

Instara is not responsible for loss of a domain, registrar suspension, DNS errors outside Instara's control, expiration, transfer disputes, or third-party domain-provider failures.

If you purchase a paid plan, the price, billing interval, included limits, and renewal terms shown at checkout or in your account apply to that subscription.

If checkout identifies a plan as recurring, the subscription renews for successive billing periods until canceled in accordance with the available cancellation process, subject to applicable law.

Prices may change for future billing periods. Where required or reasonably appropriate, Instara will provide notice before a new price applies to a renewal.

Paid purchases are processed by Lemon Squeezy, which acts as the Merchant of Record for those transactions. Lemon Squeezy is responsible for payment processing and may calculate, collect, and remit applicable sales taxes, VAT, and similar transaction taxes. Taxes shown at checkout may be added to or included in the displayed price depending on the checkout configuration and applicable law.

Instara may receive billing metadata from Lemon Squeezy, including transaction identifiers, subscription status, plan information, renewal status, and payment status. Instara does not receive or store full payment-card details through Lemon Squeezy's checkout.

All payments are final. Instara does not voluntarily offer refunds, credits, prorated refunds, or a money-back guarantee.

Cancellation or downgrade affects future renewals or future service as applicable, but does not create a right to a refund, credit, reimbursement, or repayment for the current or any previous billing period. No refund or credit is provided by Instara for unused time, unused quotas, unused storage or bandwidth, partial billing periods, dissatisfaction, failure to use the Service, temporary downtime, feature changes, account suspension, or termination resulting from a violation of these Terms.

Because Lemon Squeezy is the Merchant of Record, Lemon Squeezy may process a refund or payment reversal where required by applicable law or where Lemon Squeezy determines that a refund or reversal is appropriate under its own payment, fraud, dispute, or chargeback policies. Any such action by Lemon Squeezy does not create or imply a money-back guarantee, refund promise, or voluntary refund policy from Instara.

If a payment is refunded, reversed, disputed, charged back, or otherwise becomes unpaid, Instara may revoke or adjust the related paid entitlement, downgrade the account, restrict access to paid features, suspend service, or terminate the affected subscription, subject to applicable law.

You may stop using the Service at any time. Where account deletion is available, you may request or initiate deletion through the Service.

Instara may suspend, restrict, remove, or disable an account, site, deployment, domain association, or content when reasonably necessary to address a security threat, phishing, malware, unlawful content, infringement claim, valid legal request, non-payment, abuse, material quota violation, disproportionate infrastructure cost, or material violation of these Terms.

Where practical and legally permitted, Instara may provide notice and an opportunity to resolve a violation before termination. Immediate action may be taken when needed to protect users, third parties, infrastructure, or the Service.

Instara is not required to keep serving content while an abuse, security, payment, or legal issue is being investigated.

After deletion or termination, sites, deployments, files, domains, and associated account data may be removed in accordance with applicable retention practices, security requirements, backup cycles, and legal obligations.

You should export or retain any content you need before cancellation, downgrade, deletion, or termination. Do not rely on the Service as the only copy of content you need to keep.

Instara may update, add, remove, restrict, or modify features to maintain security, reliability, performance, capacity, legal compliance, or product functionality.

The Service may be unavailable due to maintenance, software defects, security events, attacks, capacity constraints, network conditions, third-party dependencies, or events outside Instara's reasonable control.

No uninterrupted, error-free, or minimum-uptime operation is guaranteed unless Instara separately agrees to a written service-level agreement. No service credits are owed unless expressly provided by such an agreement or required by law.

To the extent permitted by law, Instara is not responsible for delay, interruption, loss, or failure caused by events beyond its reasonable control, including internet or telecommunications failures, cloud or infrastructure-provider outages, power failures, natural disasters, war, civil unrest, labor disputes, epidemics, governmental actions, cyberattacks, widespread security incidents, or failures of third-party services.

Except for User Content, the Service, its software, branding, interfaces, documentation, and related materials are owned by Instara or its licensors and are protected by applicable intellectual-property laws.

These Terms do not grant you ownership of Instara technology, trademarks, or other proprietary materials.

If you believe content hosted through Instara infringes your rights or violates these Terms, you may submit a report to support@instara.app.

Reports should include enough information to identify the affected content, the basis of the complaint, and a way to contact the reporter. Instara may remove or restrict content while evaluating a credible complaint.

The Service may rely on third-party providers for authentication, payments, networking, storage, security, monitoring, or other operational functions. Lemon Squeezy acts as the Merchant of Record for paid transactions and may apply its own checkout, payment, tax, refund, fraud, dispute, and chargeback rules. Other providers may likewise change availability, pricing, features, or terms independently of Instara.

Your use of a third-party product may also be subject to that provider's own terms and policies. Instara is not responsible for third-party services that you independently choose to use with your sites.

To the fullest extent permitted by applicable law, the Service is provided on an "as is" and "as available" basis. Instara disclaims warranties that are not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted availability, and error-free operation where such disclaimers are legally permitted.

Instara does not warrant that the Service will meet every technical, legal, regulatory, commercial, archival, or security requirement applicable to your particular use case.

Nothing in these Terms excludes warranties or consumer protections that cannot lawfully be excluded.

To the fullest extent permitted by law, Instara and its owners, operators, affiliates, contractors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business, goodwill, data, content, opportunities, or anticipated savings arising from or related to the Service.

To the fullest extent permitted by law, the total aggregate liability of Instara for all claims arising out of or relating to the Service or these Terms will not exceed the greater of: (a) the fees you actually paid to Instara for the affected Service during the three months immediately preceding the event giving rise to the first claim; or (b) US$50. For a Service provided entirely free of charge, the aggregate cap is US$50.

The exclusions and cap apply regardless of the legal theory asserted and even if a remedy fails of its essential purpose, but they do not apply to liability that cannot lawfully be excluded or limited.

To the fullest extent permitted by law, you will defend, indemnify, and hold harmless Instara and its owners, operators, affiliates, contractors, and service providers from third-party claims, damages, liabilities, judgments, settlements, penalties, and reasonable legal costs arising from or relating to:

• Your User Content or a claim that Your User Content infringes or violates a third party's rights;
• your website's collection, use, disclosure, or handling of visitor information;
• your violation of law, these Terms, or another person's rights; or
• your misuse of the Service, including fraud, abuse, phishing, malware, or unauthorized activity.

These obligations do not apply to the extent a claim was directly caused by Instara's conduct for which liability cannot lawfully be excluded.

Instara may update the Service, plan limits, pricing, and these Terms from time to time. The updated Terms will show a new "Last updated" date.

Changes to paid pricing will apply prospectively in accordance with the notice and renewal terms presented for the applicable plan and applicable law. Free plans, promotional features, and experimental features may be changed, restricted, or discontinued without creating a right to compensation, except where required by law.

If a change materially affects your rights or obligations, Instara may provide additional notice through the Service where appropriate. Your continued use after revised Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by law.

These Terms, together with plan details, checkout terms, and policies expressly incorporated by reference, form the agreement governing your use of the Service.

If any provision is found unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain in effect.

A failure by Instara to enforce a provision is not a waiver of the right to enforce it later.

You may not assign or transfer your rights under these Terms in a way that materially increases Instara's obligations without written consent. Instara may assign these Terms in connection with a merger, acquisition, financing, reorganization, sale of assets, or transfer of the Service.

Sections concerning ownership, fees owed, data after termination, disclaimers, limitation of liability, indemnification, and other provisions that by their nature should survive will continue after termination.

These Terms are subject to applicable law. Mandatory consumer rights and other legal protections that apply to you are not waived by these Terms.

Any dispute that cannot be resolved informally may be brought before a court or other forum that has lawful jurisdiction over the dispute.

Questions about these Terms, account issues, payment disputes, or abuse reports may be sent to support@instara.app.